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Not Just Baby Talk

Meet the Team: Crystal Young

January 17, 2012

Our first employee spotlight of the year is Crystal Young. Crystal is a medical assistant at the Beach office. Learn a bit more about her here and say hello when you see her in the office.

Q: Where are you from?

A: Ocala, Fl

Q: What’s your favorite activity after work?
A: Working out at the gym, snuggling with my little girl on the couch watching cartoons.

Q: How many children do you have, or would you like to have?
A: I have a 6-year-old daughter and a 14-year-old stepson.

Q: Do you have pets? What kind?
A: A yellow Labrador and a miniature Schnauzer

Q: How would you describe your job at Jax Beach Pediatrics?
A: Fulfilling. I go home at the end of the day feeling like I have accomplished something. Let’s not leave out that it’s a blast, I love all my girls at the beaches.

Q: Are you what you wanted to be when you grew up?
A: I always wanted to be in the medical field……so, YES!

Q: What’s the number 1 question you get asked in the office?
A: “Is Katrina Cinca here?”

Q: Have you seen in local trends (in illness) in the area that parents have questions about?
A: RSV

Q: Do you have any tips about what parents can do to make the most of their visit with the doctor?
A: Tell the provider what you are here for “today.”

Q: Tell us one funny story from the office.
A: Well, lets just say I’ve gotten a lot of “bizarre” stories that I have had to translate for Dr. Benitez in layman terms. That’s always interesting.

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Meet the Team: Allison Corbett

December 20, 2011

This month, we sat down with Allison Corbett, one of our office managers, to learn a little more about her. Here’s what we found out:

 

Q: Where are you from?
A: Jacksonville Beach, FL

Q: What’s your favorite activity after work?
A: Spending time with my family

Q: How many children do you have or would you like to have?
A: I have 2 girls. Isabelle, 12 and Abigail, 3 ½

Q: Do you have pets?
A: NO

Q: How would you describe your job at Pediatric Care Center?
A:  Fun and Fulfilling

Q: Are you what you wanted to be when you grew up?
A: I have never been able to pin point exactly what I wanted to be but once I started this job I knew I am exactly where I should be.

Q: What’s the number 1 question you get asked in the office?
A:  Do you speak Spanish?

Q: Have you seen any trends in the area that parents have questions about?
A: A lot of children have a stomach virus. Parents want to know when to come in, what to feed their child when they have it and how long it can last.

Q: Do you have any tips about what parents can do to make the most of their visit with the doctor?
A: Make sure you come prepared with a list of questions you want to ask.

Q: Tell us a funny story from the office.
A: We had a cat out at the Beach office that lives on the porch. He was very playful and super sweet. One night a dad that we were checking in said, “Oh you have a cat?” So I said, “Yes, we have a cat,” as I was looking behind him, out the front door. He quickly responded, “NO, not outside, right behind you!” We all got a good laugh at the cat sneaking inside.

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Meet the Team: Katrina Dembeck

November 16, 2011

This month we would like to introduce you to Katrina Dembeck, ARNP! You can see Katrina in our Jacksonville Beach office and here, you can learn a little more about her.

Q:  Where are you from?
A: I’m a Jacksonville native, but I did live in Hawaii for a year.

Q:  What’s your favorite activity after work?
A: Spending time with my family, my husband Jason and my 3 dogs, Marley, Ziggy, and Peaches.

Q:  What do you like best about your job?
A: I love working with kids everyday and the best is when they give you a big hug.

Q:  How would you describe your job at Pediatric Care Center?
A: Fun and interesting, never a dull moment.

Q:  What is something you look forward to in the future?
A: Having children!

Q:  What’s the #1 question you get asked in the office?
A: Oh, there are 2 Katrinas??

Q:  Do you have any tips about what parents can do?
A: Have a thermometer and take your child’s temperature when they are sick, so many don’t take a temperature and say they felt hot. Also, bring your list of questions, because of course we all forget our questions as soon as the provider walks in the room.

Q:  What made you go into the Pediatric field?
A: It definitely wasn’t in my plans, but I have to say Katrina Cinca inspired me! I fell in love with pediatrics during my pediatric clinical rotation with Katrina and I just kept coming back for more.

Q:  If patients could describe you, what 3 words would they use?
A: Kind, gentle, caring

Q:  Tell us one funny story from the office.
A: So many, hard to pick. But the kids make me laugh everyday.

 

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This month,  Lacey Scandaliato, shares a little about herself. She is yet another smiling face at the reception desk in our office! Let’s get to know Lacey!

Q: Where are you from?
A: I was born in New Orleans, but I’ve lived in Jacksonville most of my life.

Q: What is your favorite activity after work?
A: My favorite thing to do after work is just relax. Not only do I work but I go to school full-time too.

Q: How many children do you have or would you like to have?
A: I can’t decide if I want 2 or 3 children.

Q: Do you have any pets?
A: Yes, I have a cockatiel named Winnie. 2 dogs, Frankie and Lucky, 3 cats, Bugsy, Pino, and Belle, and last but not least a sulcata tortoise named Gus.

Q: How would you describe your job at Jax Beach Pediatrics?
A: There’s definitely never a dull moment here. There is either always a phone to answer or a patient to check-in.

Q: Are you what you wanted to be when you grow up?
A: Well I am still growing up; I’m currently going to school to get a degree in Elementary Education.

Q: What’s the number one question that you get asked in the office?
A: The number one question I get asked is “do you speak Spanish?” Unfortunately I don’t speak Spanish, I took American Sign Language instead.

Q: Have you seen in local trends (in illness) in the area that parents have questions about?
A: There have been a lot of calls about rashes. The main question is “can I just have something called in?” Rashes could be from so many different things, and the doctor can’t diagnose over the phone so they always recommend bringing the child in to be evaluated.

Q: Do you have any tips about what parents can do to make the most of their visits with the doctor?
A: Write all the questions down so there isn’t one you forget and be completely honest with your child. Make them aware that the appointment is for them and let them know that they are getting shots at that visit. Many kids come in and the first question they ask us is “am I getting shots?”

Tell us a funny story from the office.
It was when the beach office started closing at 8:00pm. Nilsis and I were getting ready to leave and I had realized I didn’t have a key to lock the door. We were just going to wait until the cleaning crew arrived, but twenty minutes had passed and they hadn’t arrived yet. So I ended up calling one of the morning girls that was out in Ponte Vedra. After driving for fifteen minutes I got the key then got a phone call from Nilsis saying that the cleaning crew was there and we didn’t need the key.

 

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Meet the Team: Anyse Glenna, RN

September 13, 2011

This month, we would like to learn a bit more about Anyse Glenna, one of our RNs.

Q: Where are you from?
A: Jacksonville, Florida

Q: What’s your favorite activity after work?
A: Spending time with my two boys, Justin and Kaleb and my Dad.

Q: What do you like best about your job?
A: The interaction with the patients and parents. Working at night I get to do one on one patient care. During the day they see numerous people before they get to the provider but at night they walk in straight to me. And I love the things the kids say sometimes, how they describe how they feel or what hurts.

Q; How long have you worked at Pediatric Care Center?
A: Almost three and a half years! I was hired May 2008.

Q; How would you describe your job at Pediatric Care Center?
A: I work the 8p-8a night shift. I’m there to answer any questions you may have in the middle of the night or to be there if you need to bring your son or daughter in if you feel they need to be seen and it can’t wait until morning. I also take care of our patients that we keep overnight, whether it’s for IV fluids, antibiotics, breathing issues or just observation. We always have a provider on call that’s just a phone call away.

Q; What is something you look forward to in the future?
A: Buying my own property and building my very first house.

Q; What’s the #1 question you get asked in the office?
A: Do you speak Spanish?

Q: Do you have any tips about what parents can do?
A: Everyone needs a thermometer in their house! If your child is one year or under taking their temperature rectally is the most accurate. A lot of parents call and tell us their child has a fever but they are only basing this on how warm the child feels. They don’t have a thermometer to actually take the temperature with.

Q: Tell us a funny story from the office.
A: One night Dr. Benitez called me and asked me if I heard about the family of five that was coming to the office. He said they were all vomiting and had diarrhea. I told him No, thinking how busy I was about to be! He then paused and busted out laughing and said, “There’s no one coming! It was a joke! Hope you have a good night!”

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Please take a moment to get to know our office’s Referral Coordinator, Jennifer Kesphol, this month’s featured staff member.

Meet the Team - August

Q: Where are you from?
A: I am of Puerto Rican & Spanish decent. Originally from Brooklyn, NY but consider myself a beach girl since I did go to Fletcher.

Q: What’s your favorite activity after work?
A: My favorite is riding bikes around the beach. My “usual” is cleaning and laundry through!

Q: How many children do you have or would you like to have?
A: I have a 6 yr old daughter and almost 2yr old son.

Q: Do you have pets? What kind?
A: Yes, we have a retired racing Greyhound named Percy.

Q: How would you describe your job at Jax Beach Pediatrics?
A: Busy! I don’t see our patients face-to-face as much as I did as an Medical Assistant and I’m on the phone  A LOT but I have a direct impact on their specialized care and enjoy what I do.

Q: Are you what you wanted to be when you grew up?
A: Yes, happy!

Q: What’ the number #1 question you get asked in the office?
A: By Patients: “how old is your baby now!?!” For some reason our patients always remember me as the very pregnant one and can’t believe it’s been 2 years already. By co-workers “did you get that message?”

Q: Have you seen in local trends (in illness) in the area that parents have questions about?
A: In my position I see patients who need specialist care. The most common things I see are nutrition related or allergy issues.

Q: Do you have any tips about what parents can do to make the most of their visit with the doctor?
A: Prepare your child and be honest. If they are coming for shots, tell them so. When kids think everyone at the office is “the mean one” they don’t trust us and that makes it harder to get them to cooperate.

Q: Tell us one funny story from the office.
A: Well, I helped with adopting one of our “office-cats”, Patrick through First Coast No More Homeless Pets. His tag was registered in my name. One night I got a phone call at 2am from the Gate gas station next to the office. They had Patrick locked in their bathroom!! They said he was running into the store and trying to steal snacks from the shelves! That cat was hilarious. He ended up going to a “real home’ with one of our patients families because he was too friendly to be just a porch kitty.

 

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This month, our featured staffer is Emily McNamara! Emily works at the front desk of our Point Meadows location. Here’s a little bit more about her:

 

Q: Where are you from?
A: I was born in Chattanooga, TN, but consider myself from Blairsville, GA

Q: What’s your favorite activity after work?
A: Shopping!!!!

Q: How many children do you have or would like to have?
A: No children at this time…maybe in the future.

Q: Do you have pets? What kind?
A: 2 dogs – Bailey, My Pug and Brutus, my Boston Terrier

Q: How would you describe your job at Jax Beach Pediatrics?
A: Fun and always interesting J

Q: Are you what you wanted to be when you grew up?
A: NO I wanted to be an Astronaut or an Archaeologist

Q: What’s the number one question you get asked in the office?
A:  Are you accepting new patients?

Q: Have you seen in local trends in the area that parents have questions about?
A: Rashes and/or high fevers due to viral illness

Q: Do you have any tips about what parents can do to make the most of their visits with the doctor?
A: Come prepared with all questions /concerns at hand.

Q: Tell us one funny story from the office.
A: We always have funny things happen at the Pt. Meadows office. There are just too many to tell.

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June’s featured staff member is Raley Moore! Raley joined our team at the front desk as a receptionist and is currently enrolled in training to become a Medical Assistant. While juggling the tasks of both positions, she is on her way to becoming an RN, let’s learn a little more about Raley.

 

Q: Where are you from?
A: I spent the first 14 years of my life in Woodstock and Mableton Ga. But, I’ve lived here for over 22 years. I call Jacksonville Beach home.

Q:  What’s your favorite activity after work?
A: I try to enjoy the beach as much as possible. A day at the beach with family, friends and a grill is a perfect day to me.

Q: Do you have any children?
A: I have a 16 year old son. But, I do have a lot of children in my life that  I love as my own.

Q: What about pets?
A: I don’t have any pets, I have a teenager!!

Q: How do you describe your job at Pediatric Care Center?
A: Rewarding, educational and fast paced. I enjoy watching the children grow and meeting their new siblings. I love the relationships I have made with the parents. Working with children is amazing!

Q: Are you what you wanted to be when you were growing up?
A: I am working on it. I am attending school working towards becoming a RN. I want to work with children in the medical field. So I’m half way there.

Q: What’s the #1 question you get asked in the office?
A: “Are you taking new patients”? Yes we are, so tell your friends.

Q: Have you seen any local trends that parents have questions about?
A: We have a lot of questions regarding sinus issues. It has kept us busy this season.

Q: Do you have any tips about what parents can do to make the most of their visit with the office?
A: As always, write down questions for the provider, get to know the staff, and know we are here 24/7 for you and your children.

Q:  Tell us a funny story from the office.
A: Wow! There are so many funny stories. We do work with children and they do say whatever is on their little minds. They always make me laugh. The sing-a-longs between the staff are always fun!

 

 

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This month, our featured staffer is billing specialist Sherry Syme. Sherry has been with us for six years and works diligently to resolve patient billing inquiries. Let’s get to know Sherry!

Q. Where are you from?
A. Orange Park, FL

Q. What’s your favorite activity after work?
A. I am currently remodeling –so shopping for my new kitchen has been fun!

Q. What do you like best about your job?
A. I enjoy the people I work with!

Q. How long have you worked at Pediatric Care Center?
A. Six wonderful years.

Q. How would you describe your job at Pediatric Care Center?
A. Fun, exciting and challenging!

Q. What is something you look forward to in the future?
A. I love to scuba dive but just never have the time. So, I hope to get back in the water real soon!

Q. What’s the #1 question you get asked in the office?
A. Why am I getting a bill?

Q. What has been new about insurance/billing in the past year?
A. Insurances have been changing from co-pays to deductibles, so we’re seeing a lot more high deductible plans.

Q. Do you have any tips about what parents can do?
A. Parents need to be more aware of their policy guidelines so they’re not surprised when and if they get a bill.

 

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Please join us in welcoming the newest addition to our staff, Dr. Jami Webster! We asked Dr. Webster a few questions to give you a chance to learn a little about her before your next visit.

Q: What made you decide to go into pediatrics?
A: I originally wanted to be a surgeon, but I loved my Pediatrics rotation in medical school. All of my friends said they knew I’d be a pediatrician all along.

Q: How long have you been practicing medicine?
A: I graduated from Medical school in 1997 and completed Pediatric training in 2000.

Q: Where did you study Medicine?
A: University of Oklahoma…Boomer Sooner!!

Q: What do you find to be the most rewarding part of your job?
A: I love to involve kids in their own exam. My goal is to have them feel comfortable and enjoy their visit.

Q: What is your favorite moment as a pediatrician?
A: I was at Target shopping when a young patient yelled across the store “Dexter Webster!”

Q: Where are you from?
A: Hugo, Oklahoma

Q: What is your favorite activity after work?
A: Spending time with my family. We love to ride bikes and play at the beach.

Q: Sounds like fun. How many children do you have?
A: I have two biological children and 2 inherited. They are 6,7,8, and 10.

Q: Do you have any tips about what parents can do to make the most of their visit?
A: Bring a list of questions so you leave feeling confident all of your concerns have been addressed.

Q: Ok. one last question. What three words would your patients use to describe you?
A: Friendly, hands-on, and caring.

Thank you Dr. Webster, and welcome to the family!

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